Frequently Asked Questions
How does the 14-day free trial work?
When you sign up, you'll enter your payment details to activate your account, but you will not be charged the monthly subscription fee until your 14-day trial ends. You can cancel anytime before the trial is over to avoid being charged.
What happens after I checkout?
Immediately after checkout, you will be redirected to our secure account setup page. Once you provide your desired username and password, our team provisions your Open WebUI dashboard and emails your access credentials.
How does the BYOK (Bring Your Own Key) plan work?
Our BYOK plan is perfect for power users who want a premium workspace without usage limits. You simply input your own API keys (from OpenAI, Anthropic, etc.) directly into the dashboard. Your keys are stored locally in your browser for maximum privacy.
Do you offer a guarantee?
Yes! We offer a 30-day money-back guarantee. If HelpNerds isn't the right fit for your workflow, just contact our support team within the first 30 days for a full refund.
How do I cancel my subscription?
You can easily cancel your subscription by reaching out to our support team at support@helpnerds.net, and we will process your cancellation immediately.